What is a "matching system"?
A matching system is a system that can give up its tickets at the fixed price to those who want to buy the live tickets,
if they can not participate in live due to unavoidable reasons after purchasing a ticket.
!Please be sure to check the following contents!
A matching system does not promise to repay the ticket fee to "the person who wishes to transfer the purchased ticket",
and to purchase the ticket to "person who wants to purchase the ticket".
If the matching does not hold as a result of lottery, the ticket will be owned by the original buyer as is.
In this case, there is no refund of the ticket fee.
Once the matching application period has ended, we can not accept any cancellation of [the registration for transfer request of tickets] and [the registration for purchasing request of tickets].
You can not specify the subject to be transferred or the person to purchase. Matching will be determined by lottery from
application you applied within the application period (it is not on a first come first serve basis).
"matching system"Schedule
Date Open Start Venue Seat The application period Date of lottery announcement
Tuesday, Nov 6th, 2018 18:00pm 19:00pm Yokohama Arena Reserved seat
Standing
coming soon Transfer tickets(譲渡)Purchase yor tickets(購入) coming soon
Wednesday, Nov 7th, 2018 18:00pm 19:00pm Yokohama Arena Reserved seat
Standing
Wednesday, Nov 14th, 2018 18:00pm 19:00pm Marine Messe Fukuoka Reserved seat
Standing
coming soon Transfer tickets(譲渡)Purchase yor tickets(購入) coming soon
Thursday, Nov 15th, 2018 18:00pm 19:00pm Marine Messe Fukuoka Reserved seat
Standing
Thursday, Nov 22nd, 2018 18:00pm 19:00pm NIPPONGAISHI HALL Reserved seat
Standing
coming soon Transfer tickets(譲渡)Purchase yor tickets(購入) coming soon
Friday, Nov 23rd, 2018 18:00pm 19:00pm NIPPONGAISHI HALL Reserved seat
Standing
Wednesday, Nov 28th, 2018 18:00pm 19:00pm Osaka-Jo Hall Reserved seat
Standing
coming soon Transfer tickets(譲渡)Purchase yor tickets(購入) coming soon
Thursday, Nov 29th, 2018 18:00pm 19:00pm Osaka-Jo Hall Reserved seat
Standing
Tuesday, Dec 4th, 2018 18:00pm 19:00pm Saitama Super Arena Reserved seat coming soon Transfer tickets(譲渡)Purchase yor tickets(購入) coming soon
Wednesday, Dec 5th, 2018 18:00pm 19:00pm Saitama Super Arena Reserved seat
Saturday, Dec 8th, 2018 18:00pm 19:00pm Makuhari Messe Exhibition Hall 9-11 Reserved seat coming soon Transfer tickets(譲渡)Purchase yor tickets(購入) coming soon
Sunday, Dec 9th, 2018 18:00pm 19:00pm Makuhari Messe Exhibition Hall 9-11 Reserved seat
About the registration for transfer request of your tickets.
【The following people are eligible for this application.】
The person who has been purchasing the ticket with the following application is eligible.

<The ticket sales to be eligible for a "matching system">
・CD封入先行
・一般受付

In order to apply [The registration for transfer request of tickets] , please proceed to the "My page(マイページ)”> "Ticket application history list(申込み履歴一覧)”
from the "Transfer tickets(譲渡)" button in the above schedule list.
STEP.1 The registration for transfer of tickets
1: From this matching page, press the "Transfer yor tickets(譲渡)" button of the date that you want to transfer the ticket in the above schedule within the application period.

2: Go to"Ticket application history list(申込み履歴一覧)” in "My page(マイページ)" and press "Matching application here(マッチング申込みはこちら)".
※ "Matching application here is not displayed outside the application period".

3: Select the number of tickets you want to transfer and press "confirm" button.

4: If there is no mistake in the contents of the application, please press the "confirm" button.

5: After the application is completed, a confirmation e-mail will be sent. (※ It can also be checked on "My page(マイページ)" .)
※A cancellation after application completion and change of application contents can be done from "My page(マイページ)" only during the application period.
If you wish to change the contents of application, please cancel application once and then apply again to [the registration for transfer request of tickets].
※Please note that we can not change / cancel the application after the application period.
STEP.2 How to confirm that ticket transfer application is established.
1: Please confirm the lottery result on "My page(マイページ)" within the confirmation period of matching result.
※"My page(マイページ)"> "Ticket application history list(申込み履歴一覧)”> You can check from "A matching application details(マッチング申込み詳細)" displayed in the application details of the target date.

※Those who applied for [the registration for transfer request of tickets] within the application period will be eligible for lottery. As a result of the lottery, we will refund your ticket when the transfer is approved.
※Upon the establishment of the ticket transfer, the ticket will be owned by [the registration for purchasing request of tickets]. Cancellation after the transfer is approved can not be accepted.
※If the transfer of the ticket is completed, please follow the procedure below to make a refund.
※If the matching does not hold as a result of lottery, the ticket will be owned by the original buyer as is. In this case, there is no refund of the ticket fee.

【About a refund procedure】
For information on refund method, please read here.
Please check here for available banks (including credit union, credit association).
※ Please chack "The clearing participant,The settlement agency ". "Visiting" is out of scope. "客員" will be excluded.
※Please check whether you have your own account for refunding before applying for [the registration for transfer request of tickets] .
※For inquiries to banks with refund handling, please contact each financial institution.
We can not guide you about opening an account even if you contact the ticket information center.

◆ For the refund procedure of the ticket fee, we will send the e-mail to start the refund procedure to the person who transferred.
The start date of the refund procedure will be different for each performance day.
The procedures for refunds are scheduled to begin around one month after each performance day. After the refund is started, we will inform you by email.
· In the case of the transfer of tickets, t will be refunded with the amount reduced from the fee ( 850yen per ticket) and the refund system usage fee ( 250yen per application) from the ticket price.
Also various fees paid at the time of purchase of tickets will be excluded from refund.
· We will use the refund system of "GMO payment gateway" for refund procedure. Please check your device settings so that you can receive the e-mail from "@ gmo - pg.com".
※ You can not check the registration page of the receipt account information of GMO Payment Gateway from the feature phone. Be sure to register from PC / tablet or smartphone.
About the the registration for purchasing request of tickets.
【The following people are eligible for this application.】
In order to apply for tickets, a new member registration is required to this ticket site. (The member registration is free.)
※You can not be made on the performance days that you already purchased.

■We will check the identity by looking at the registered face photo when entering the venue at the performance day.
■Please be sure to register your face photo at this ticket site before applying for a ticket.
■If you apply for two tickets, your companion who enter the venue together must register for the membership and face photo registration to this ticket site.
the companion also needs to tell your "pass-code" and "date of birth" to your applicant.

A deadline for Face photo registration: Until the application deadline for each purchase request registration.
It will take about a week to review face pictures.
Only those who register facial photos by the registration deadline of face photos for each application and whose examination status of registered face photos is "OK" will be subject to lottery.

【The registration for purchasing request of tickets】
From this matching page please press "Purchase yor tickets(購入)" button of the performance day you want to purchase on the above schedule
within the application period and proceed to the application.
· Please check the application method on each application page.
· As for payment, a system usage fee (324yen <JPN> per ticket) and a payment system usage fee (250yen per application) are required in addition to the ticket price.
· The payment method will be credit card only. In the case of matching establishment (winning), we automatically settled with the registered credit card.
※A cancellation after application completion and change of application contents can be done from "My page(マイページ)" only during the application period.
※Please note that we can not change / cancel the application after the application period.

· We will draw a lottery for those who applied during the application period. And those who become "Match established (winning)" can purchase tickets. (Cancellation after winning can not be accepted.)
· Please check the lottery result in the "Ticket application history list(申込み履歴一覧)” on "My page(マイページ)" after the lottery result announcement date.
· Tickets can not be prepared in case of "Matching is not established" by lottery. Please understand and apply.
· We do not send paper tickets. Digital ticket (QR code) will be issued at this "hikaru utada 20th ticket site". The accompanying person must enter with the applicant.
· We can not answer inquiries about seats.
· Please get a digital ticket from "My page(マイページ)" in this ticket site and bring it to the performance day. · For use of digital tickets, a smartphone is required on the performance day.
Frequently asked questions (Q & A)
【About a "matching system"】
Q: Can I specify who I want to match?
A: No, you can not specify a match partner.
Matching will be determined by lottery from the application you applied within the application period (it is not on a first come first serve basis).

Q: Applicants can not join live, but accompanying persons can participate to it. Can I apply for transfer only for applicant's ticket?
A: You can not do that. When the applicant applies for it, you have to transfer all tickets.

※The transfer of tickets is possible with the following pattern.

The tickets you purchased. The tickets you want to transfer. Possibility of transfer of your tickets.
Applicant only =1 ticket Applicant only =1 ticket
Applicant +Companion=2 tickets Applicant +Companion=2 tickets
Applicant +Companion=2 tickets Companion only=1 ticket
Applicant +Companion=2 tickets Applicant only =1 ticket ×

※ If you are purchasing two tickets, you can not transfer only for the one ticket of the applicant.
※To apply for [The registration for transfer request of tickets], you can transfer only one ticket for your companion, or two tickets for applicant and your companion.


Q: Is it possible to apply for [the registration for transfer request of tickets] and [the registration for purchasing request of tickets] of matching from this site?
A: Yes, you can apply for this match page (go from the button beside the above schedule) on this site.

Q: Is it possible to cancel after the matching is established?
A: It is impossible. Cancellation can not be done for any reason if matching is established.

Q: Is a "matching system" different from any auction?
A: Matching is not an auction. Ticket price will be dealings at fixed price. In addition, when matching is established,
a fee is required separately from the ticket price for both [person who transferred the ticket] and [person who purchased the ticket].

【About the registration for transfer of tickets】
Q: If I apply for [The registration for transfer request of tickets], will I be refunded the ticket fee paid? A: No, refund of ticket fee will not be guaranteed. As a result of lottery, refund will be made only when the transfer of tickets is realized.
If the matching does not hold as a result of lottery, the ticket will be owned by the original buyer as is.

Q: How can I check the status of my application after completing the application for [The registration for transfer request of tickets]?
A:You can check it in the ticket application history on "My page(マイページ)" .
My page(マイページ)> "Ticket application history list(申込み履歴一覧)”> You can check from "A matching application details(マッチング申込み詳細)" displayed in the application details of the target date.
Inquiries regarding ticket reception
・For more information or inquiries about the ticket, please contact to Hikaru Utada 20th Ticket Information Center.
TEL: 050-5894-3713 (Weekdays 13: 00 - 17: 00)